Terms and Conditions
PINELAND EXPRESS, INC - POLICY & RULES
We strive to provide our guests with an exceptionally clean, safe, and friendly hotel experience. The following Hotel Policy/House Rules have been established based on industry standards, management and operational procedures, and our personal experience of owning and operating Pineland Express, Inc. These Hotel Policy/House Rules are considered a part of our reservation agreement with you. As our hotel guest, by reading and signing your hotel registration you are agreeing to abide by all of our Hotel Policy/House Rules, terms and conditions, and procedures. These Hotel Policy/House Rules are presented here to help promote our guests’ safety and enjoyment and to ensure that each guest is aware of the understandings between the Pineland Express and the guest. Our Hotel Policy/House Rules may change from time to time, so please check back often.
🚭 SMOKING: Pineland Express accommodations are 100% Smoke-Free. For safety and to assure that our facility is not exposed to items or actions that create an odor which is unhealthy and objectionable to our guests and staff. Smoking odor is difficult to remove from the air, carpet, walls, and furniture. Therefore, we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cigars, candle burning, the use or diffusing of patchouli oil or other strong-smelling plant-based essential oils or synthetic products in our facility. Guests are encouraged to notify Front Desk staff immediately if they smell cigarette, marijuana, or other objectionable odors. This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects others. A Designated Smoking Area is provided outside and away from the building. Marijuana is prohibited at all times.
🕯 CANDLE, INCENSE, ESSENTIAL OILS: Candle, incense, essential oils (diffusing, vaporizing, etc.) are prohibited. These items and activities will be treated as smoking, a fine accessed, and the guest may be evicted with no refunds.
🛎 GUARANTEED RESERVATIONS: All reservations must be guaranteed with a valid major credit card. Guests must be 18 years and older. We accept Visa, Master Card, American Express, and Discover Card. We do not charge your credit card at the time you make your reservations. Your credit card guarantees your reservations. Please make sure to receive a reservation confirmation number when you make a reservation. Reservations must be cancelled Forty-eight (48 hours), hotel time, prior to your arrival date, in order to avoid a one (1) room night, plus tax cancellation fee. Reservations will be held until 11:00 a.m. the morning following your scheduled arrival date. If you have not checked in by that time, a NO-SHOW charge of one room night, plus tax will be charged to your credit card and the balance of your reservations will be cancelled. Pineland Express is not responsible for weather conditions, personal emergencies, or schedule changes.
🛎 CHECK-IN TIME: 3:00 p.m.
🛎 EARLY CHECK-IN/PRE-REGISTRATION: Early check-in is offered based on availability. If you require a guaranteed check-in for arrival prior to 3 p.m. then Pre-Registration and payment may be required. Please contact Front Desk staff directly to make reservations and complete a credit card authorization form prior to your arrival (910) 339-0022.
🛎 CHECK-IN REQUIREMENTS: Guests must be at least 18 years of age to check in at ALL Pineland Express properties. In the interests of security and to prevent fraud, guests are required to confirm their identity by providing their valid government issued photo identification (State driver’s license, passport, military ID, etc.) at check-in. A valid, signed, and pre-approved credit card in the name of the guest registration is also required. It is your responsibility to fully understand the manner in which your bank processes pre-authorizations and charges to your credit/debit card. Some banks hold pending authorizations for up to 30 business days.
🛎 PRE-AUTHORIZATION AT CHECK-IN: A pre-authorization is a temporary hold of a specific amount of your available credit limit balance placed on your credit/debit card for the full amount of your intended stay, plus tax. All credit/debit cards are pre-authorized at check-in. Pre-authorization is not a charge to your account, it is a hold on those funds. Once your actual charge is posted at check-out it can take anywhere from 24 hours to 30 days for the original pre-authorization to be removed by your bank. Generally, most banks release the hold within 3-5 days. It is your responsibility to be aware of how your bank handles all of your transactions, including pre-authorizations. We are unable to remove pre-authorizations directly through our hotel.
🛎 GUEST REGISTRATION: We require valid contact information from the guest making the reservations including first and last name, address, phone number, and signature. The names of all guests occupying the room must be registered. Information regarding your license plate/car description is also gathered at check-in for security.
🛎 CHECK-OUT TIME: Room rental period expires at 11:00 a.m. Additional day charge, plus tax may apply for late checkout.
🛎 CHECK-OUT PROCEDURE: Check-out time is 11:00 a.m. Please check-out with our Main Office so that housekeeping may begin cleaning your room as soon as possible. You can notify us via our hotel messaging system by texting (910) 400 - 8119 or calling our main phone line at (910) 339 0022. If you require a later check-out, please contact the Main Office prior to the day of your departure through either of the two aforementioned ways and we will do our best to accommodate your request. A charge may apply for late check-out.
🛎 EARLY DEPARTURE: Guests who check out of the hotel after 11:00 a.m. and prior to their scheduled departure date are subject to an early departure fee of one night, plus tax.
🛎 SPECIAL REQUESTS: We will make every effort to honor special requests such as a specific room number, co-located rooms, etc. upon your request. All special requests are noted on reservations and we will do our best to accommodate. However, the availability of these items cannot be guaranteed in advance.
🛎 ADA/HANDICAPPED ROOMS: We are conducting ongoing renovations and will be adding ADA accessible Suites in the future. We will have two ADA compliant guest rooms available and will require them to be reserved in advance; please contact the hotel directly (910) 339-0022.
🛎 PAYMENT: All reservations and registration must be guaranteed with a valid major credit card. We accept Visa, Master Card, American Express, and Discover Card. Pursuant to credit card agreements, credit cards are not valid unless signed by the cardholder. Credit cards must be signed. All guests are required to present a valid major credit card and government issued photo identification even if guests are planning on paying in cash upon check-out. Checks and foreign currency not accepted.
🛎 CHECKS AND CHECK CASHING: We do not accept checks. We do not provide check cashing services.
🛎 DEBIT CARD/CREDIT CARD HOLDERS: Your credit card is not valid unless signed. We will refuse an unsigned card. Your Debit or Credit Card will be pre-authorized at check-in for the full amount of your stay. The pre-authorization will HOLD the funds until check-out, at which time the amount actually incurred during your stay will be charged. If you change your method of payment at check-out or change the length of your stay, your bank may not post the changes to your account immediately. Pineland Express has no control over the policies of your bank and will not be held liable for any “insufficient funds” penalties or any other resulting fees or charges. It is your responsibility to fully understand the manner in which your bank processes pre-authorizations and charges to your debit or credit card. Some banks hold pending authorizations for up to 30 days.
🛎 DEPOSITS AND GUARANTEES: There is no deposit required to make an individual room reservation. However, a major credit card is required at the time of booking to guarantee the room and secure the reservation period.
🛎 RESERVATION AND PAYMENT FOR GUESTS BY PRIVATE THIRD PARTIES: Generally, third party payment is not permitted. In the case of paying for a family member if you will not be physically present at the hotel, we require prior completion and approval of a Credit Card Authorization form including a copy of your driver’s license and the front and back of your signed credit card. You will be responsible for any and all damages and loss. We reserve the right to refuse reservation at any time for any reason.
🛎 CREDIT CARD AUTHORIZATION BY CORPORATE THIRD-PARTIES: Please contact Pineland Express reservations department at least 24 hours prior to the guest's arrival to request a Credit Card Authorization form. We are open 6 days a week, (910) 339-0022. Forms can be sent to firstname.lastname@example.org. We must receive the information by email and process the approval for your reservations prior to the guest’s arrival.
🛎 RATES: All rates are quoted in United States currency, plus tax. Rates may increase without notice. Rates as advertised on the Pineland Express website or any other website or promotional material are subject to change at any time and may increase or decrease at the hotel’s discretion. Rates are based on 1 bedroom Suites (1-2 occupancy), 1 bedroom Suites w/Queen Sleeper Sofa (1-4 occupancy, 1 bedroom Suites w/Twin Sleeper Sofa (1-3 occupancy), Single Family Home w/3 Bedrooms (1-6 occupancy). All rates and accommodations are subject to availability.
⚠️⚠️ RIGHT TO REFUSE SERVICE: Pineland Express is privately owned and operated. We reserve the right to refuse service to anyone for any reason(s) that does not violate Federal or State laws. Pineland Express has a zero tolerance policy in which we will refuse to admit or refuse service or accommodation in our hotel or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by the State of North Carolina and the owners for the operation and management of the hotel. Pineland Express will refuse service or evict a guest: for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests or is not in compliance with state liquor laws; acts in a disorderly fashion as to disturb the peace of other guests; is unable to properly supervise their children at all times, seeks to use the hotel for an unlawful purpose; seeks to bring into the hotel: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to hotel property or guests; causes or permits persons to exceed the maximum allowable occupancy of room, refuses to abide by the reasonable standards or policies established by Pineland Express for the operation and management of our hotel.
🛎 QUIET HOURS: Quiet Hours are from 10:00 p.m. to 9 a.m. If you become aware of a disruptive guest, please contact Main Office staff immediately by texting (910) 400 - 8119 from your cell phone after hours or in person at our Headquarters office during operating hours. Our Headquarters office is located at 6373 Bingham Place, Fayetteville, NC 28304. Televisions, voices, or other devices must be kept at a respectful low level at all times. Doors should be opened and closed quietly. No congregating in front or close proximity to adjacent Suites. Some of our Suites have been outfitted with Home Theater Sounds and Subwoofer. We have incorporated this entertainment equipment to elevate your experience while watching your preferred programming. While our goal is to provide our guests with an elevated experience, we kindly ask that refrain from unreasonable volume levels that will disrupt your neighboring guest from Quiet Enjoyment. We believe that you can benefit from the quality experience these upgraded equipment offers and still not disturb other guests. Lack of compliance will result in a polite notification to reduce the noise level. Guest that refuse to comply will be ask to leave without receiving a refund.
🛎 VISITORS: No visitors after 10:00 p.m. Visitors must notify Front Desk upon their arrival. Visitors must be accompanied by the registered guest at all times. As a registered guest, you are responsible for your visitor at all times.
🛎 DISCOUNTS: Pineland Express offers periodic discounts for direct bookings through our website and will be marketed through social media platforms, email campaigns, and other marketing venues. Pineland Express offers military per diem rate for Active Duty Service Members who are on official orders for temporary duty. Valid Active Duty Military ID must be verified along with official orders in order to receive the military/government per diem rate. Pineland Express offers a 20% discount to any of our accommodations for active duty members, veterans, and their immediate family members. Immediate family members are defined as spouses, mother, father, grandmother, grandfather, brother, or sister. Valid dependent or veteran ID must be presented in order to receive a military discount. We currently do not offer discounted room rates for participation in organizations such as AAA, AARP, etc.
🛎 CANCELLATION: Pineland Express is not responsible for weather conditions, personal emergencies, or schedule changes. Reservations must be cancelled forty-eight (48 hours) hotel time, prior to your arrival date, in order to avoid a one (1) night full room cancellation fee. If reservations are cancelled less than 48 hours before the arrival date, your credit card may be charged the full room charge plus taxes. If you are staying more than one (1) night, only the first night and taxes will be charged. If you cancel any reservation, you must obtain and save the cancellation number for your records.
🛎 NO SHOW CHARGES: Failure to check in on the scheduled arrival date for a reservation guaranteed with a credit card will result in a No-Show fee being charged to your credit card. You will be charged the first night, one (1) night’s full room rate plus taxes and the balance of the reservation will be cancelled.
🛎 GROUP RESERVATIONS: Large group/Block reservations must be cancelled two (2) weeks prior to arrival date. Reservations cancelled after that date may be charged one (1) full room charge plus tax for each room reserved and the balance of their reservations cancelled.
🛎 DO-NOT DISTURB AND ACCESS TO ROOMS: To provide all of our guests with an exceptionally clean and safe hotel experience, we provide housekeeping twice (2) a week or as requested. Our Housekeeping Staff will honor the “DO NOT DISTURB” door magnet/hanger once during a twelve hour period indicating that the room is occupied. The Housekeeping Staff is required to enter the room at subsequent times to clean the room, check for safety, and verify the condition of the room. Management reserves the right to enter a room with a known status of “DO NOT DISTURB” for reasonable purposes, such as an emergency, housekeeping, maintenance, verify that the room, its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our Hotel Policy & Rules. In the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction. The right to privacy ends when a Hotel Policy/Rule is broken. Law enforcement will be granted immediate access to hotel property and rooms of evicted guests.
🛎 CHILDREN: Well behaved children of all ages are welcomed. Children aged 15 and under stay for free when sharing a room with one or more paying adult(s), using existing bedding. As the parents, guardians, or chaperones of children you are personally and legally responsible for and must supervise them at all times. For safety reasons, please do not leave children unattended in guest suites or allow them to roam the hotel property unsupervised.
🛎 ROOM ACCESS CODES AND GATE DIGITAL KEY/FOBS: Room access codes are issued to the registered guest(s). No room access codes will be issued to youth under 18 at any time. I.D. is required if you have lost your access code and require resend or change of access code. Our property “The Campground” has Gated Access to the property and requires guests to download the VIZPIN app and request a gate access code (additional information is provided on the access process within 24 hours of arrival). For guests who do not have/use a smartphone our Main Office has available key FOBs that will facilitate entry to the property and NOT require use of a bluetooth enabled smartphone. Guests will be required to sign for the key FOB and to return it prior to departing the area. A lost key FOB will result in a $50 replacement cost that will be charged to the credit card on file.
🧹 HOUSEKEEPING/ROOM INSPECTION: Housekeeping is provided twice (2) a week for guests staying one (1) week or more. This is a 100 % NON-SMOKING hotel, including medical marijuana. Rooms are cleaned and inspected daily and a detailed log is maintained on each room and linen. Rooms are rented to guests in appropriate condition without any prohibited odor. Housekeeping and Main Office staff are trained and skilled in identifying the odors from prohibited items. If our investigation concludes that you have smoked in your room or brought a prohibited item into our facility, you will be fined, and evicted without any refund.
🛎 LINEN CHANGING: Your comfort is very important to us. For guests staying multiple nights, bed linen is changed on a rotation schedule twice (2) weekly. Should you require/request linen change to be postponed we will delay service. However, to maintain the cleanliness and care of bedding, we require bedding/lines to be changed at least once (1) a week. If Housekeeping is unable to change a bed due to personal items left on a bed, a note will be left. Housekeeping will be happy to change your bed linens and make your beds if all personal items are removed. Used towels are exchanged for fresh towels as requested through the Front Office or during routine Housekeeping. Please contact our Main Office staff if you have any additional questions or concerns.
🛎 LOST & FOUND POLICY: Pineland Express assumes NO liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately (910) 339-0022 and we will try to assist you in locating your lost item.
🛎 FOUND ITEMS: Pineland Express is not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen (14) days. Records of Lost & Found items are retained for three (3) years. Reasonable effort will be made to notify the guest that an item has been found. Perishable items, underwear, and miscellaneous toiletries are discarded.
🛎 RETURN OF LOST & FOUND ITEMS: We would be happy to return your lost item(s) to you by the United States Postal Service. Sorry, no UPS or FEDEX deliveries. Your credit card will be charged packaging and postage, plus a $10.00 handling fee. A separate receipt will be mailed to you. Pineland Express is not responsible for any item lost or misdirected during shipment by the United States Postal Service. Please contact the USPS Customer Service Department at 1-800-275-8777.
🛎 UNCLAIMED ITEMS/NO CONTACT: Lost & Found items are held for fourteen (14) days while we attempt to contact the guest. If guest contact information is incorrect or the cell phone mailbox is full and we are unable to contact the guest during the fourteen (14) day holding period, the unclaimed item(s) are thrown away, given to local organizations, or disposed of accordingly by Pineland Express.
🚫🚫 NO IN-SUITE PARTIES: 🚫🚫 Pineland Express enforces a No In-Room Party Policy to ensure we can protect the hotel and our guests at all times. No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, the guest will be asked to leave the hotel without refund. Registered guest(s) are responsible for all persons visiting. Non-Registered visitors are only permitted until 10:00 P.M. If found with more “people” not listed on the Guest Registration Form after 10:00 P.M. your stay will be considered a party. You will be ordered to vacate the premises without refund and may be accessed Guest Compensation Disturbance Fee. When renting our larger accommodations such as a Single Family Home, reasonable size gatherings to celebrate a birthday, anniversary, and other significant life events are permitted during Quiet Hours. However, if at any time the event causes disturbances with neighboring properties, causes damage to the property, or convenes an unreasonable number of guests, you will be asked to vacant the property and no refund will be issued. Overnight guests MUST be annotated on registration card and occupancy CAN NOT exceed permitted occupancy. At NO time are House Parties of any caliber permitted on our properties and all guests will be asked to vacate and no refund will be issued. Law enforcement will be called upon to assist with any unruly guest who refuses to comply with our request to vacate the property.
🛎 BICYCLES & HOVERBOARDS: Bicycles and Hoverboards are not permitted in guest rooms. Depending on available space, Front Desk staff will be happy to secure these items in our storage room. We assume no liability for theft, loss, and/or damage, and you waive any and all such liability.
🛎 FIREARMS AND WEAPONS: The safety and security of our guests and staff is extremely important to us. Our Firearms and Weapons Policy is designed for the protection of our guests, vendors, staff, and owners, and pertains to the presence of firearms and weapons on hotel premises. Pineland Express recognizes that guests and vendors may legally possess firearms or weapons for a variety of legitimate purposes. This policy has been developed to create a safe environment by providing appropriate guidance over the custody of firearms and weapons on our premises. Pineland Express properties are private property. Guests, who are lawfully permitted to possess a firearm or weapon, may bring such onto our hotel premises for storage purposes only, with the understanding that they are personally responsible for following:
Guests must abide by all Federal, State, and local laws.
Firearms and weapons must be appropriately registered.
Firearms must be unloaded
No cleaning of firearms is permitted on hotel premises.
Firearms and weapons must be safeguarded and secured in either a locked, hard sided firearm container or a soft gun case provided by the guest at all times and clearly labeled with their name and contact information.
No firearms or weapons in the community areas such as gym, pavilions, etc.
Guests and vendors who fail to abide by our policy may be asked to leave the hotel premises, are subject to trespass and may be subject to further legal action. Exempted from this policy are law enforcement officers and designated military personnel who are on-duty and required to carry firearms in the performance of their duties. No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm openly or concealed under local, state, or federal law, are exempt from this policy. It is our policy to promptly turn over any firearms left on the property to the Cumberland County Sheriff's Office if we are unable to contact the owner. Questions concerning these policies or its implementation may be addressed to the hotel owners directly (910) 339-0022.
🆘 IN CASE OF EMERGENCY OR FIRE: Please notify the Main Office in the event of a fire or other emergency. All our Suites are standalone structures. In the event of a fire or other life threatening situation, emergency exiting should be made through the entry doors or windows depending on the conditional and placement of the emergency. Once outside, move to a safe location and contact emergency personnel by dialing 911.
🛎 FIRE SAFETY POLICY:The hotel is fully equipped with smoke detectors, fire safety information in the Guest Room Binder, and emergency evacuation plans on the door of each guest room. Please review this important information.
🛎 FREE WiFi ACCESS: Access to our WiFi is free for our registered guests. The hotel WiFi access code is subject to change without notice. WiFi signals are subject to change without notice depending on the room’s location, the status of our WiFi-equipment, and interference from other local wireless signals. Pineland Express assumes no liability for guest use.
🛎 STREAMING VIDEO SERVICES: Pineland Express offers various complimentary online streaming services in all our Suites and Homes. Our intent is to provide fully equipped living accommodations to minimize the stresses inherent with “on the road” traveling. We kindly request that guests DO NOT “log out” of our preprogrammed streaming content. Due to the number of our facilities, allocating time to reprogramming our Smart TVs has a significant impact on our operations. All programming on your personal accounts is available on our Suite accounts. Parents and/or guardians are responsible for monitoring children's use of programming. Some streaming services offer content inappropriate for youth and Pineland Express is not responsible for monitoring their use.
🛎 ENFORCEMENT: All staff is trained and required to respond to potential violations of our Hotel Policy/House Rules. Guests who refuse to abide by the reasonable standards and policies established by Pineland Express for safety of all guests, staff, owners, property, and the operation and management of the hotel will be evicted, with no refund. In addition to the room charge, a minimum $200.00 cleaning fee per room will be charged for infraction(s) of our Hotel Policy/House Rules.
🛎 TERMS & CONDITIONS: Pineland Express makes its best efforts to ensure that all the information that appears on its website is accurate. However, no warranty, expressed or implied, is given that the information provided on this website is error free. Pineland Express does not accept liability for any errors and/or omissions, and reserves the right to change the information published at any time and without notice.
🛎 LINKS: The links provided on the All Seasons Inn & Suites website are for the convenience of site visitors and are provided in good faith. Pineland Express does not accept liability for the contents or links provided on such websites, nor does it accept liability for any indirect or consequential loss arising out of the use or connection with its website.
⛑ ILLNESS AND EPIDEMICS: Pineland Express reserves the right to refuse accommodations to a guest arriving with a contagious disease. In cases where sickness occurs during the stay, please notify the Main Office staff. In the case of serious sickness, you may be requested to receive appropriate health care from a nearby healthcare facility. During epidemics we are entitled to employ precautionary measures within our judgment or as required by local authorities. We may charge you a room cleaning fee as we deem appropriate under the circumstances.
🐜 PEST CONTROL: Pineland Express has taken every precaution to provide you with a pest and rodent free environment at all our properties. Pineland Express has coordinated with a local pest control company to service our properties on the 1st Tuesday of each month. Furthermore, we have scheduled hours of service to fall between the hours of 9 a.m. and 5 p.m. in order to minimize impact to your stay. For guests whose stay overlaps with our monthly pest control servicing, our Main Office will send out a reminder 24 hours prior to scheduled service. Should this servicing impact your accommodation requirements for the day we will work with our providers to reschedule. We take the comfort of your stay with us very seriously and require monthly pest control service in order to mitigate creepy crawly critters in your Suite. We kindly ask that you excuse our interruption and assist us in facilitating this necessary service to ensure that all guests and future, have a pest free environment.
🐜 INFESTATION: The cleanliness of our rooms is extremely important to our guests. If you bring any infestation into your room or onto our hotel premises, we may charge you for any and all costs and expenses, including immediate or urgent response requirements and loss of room revenue, that we deem necessary to address the infestation.
🅿️ PARKING: All Suites have designated parking spaces that are clearly marked with signage. Most Suites have a single parking space for the respective Suite. Should you require additional parking spaces we have limited designated overflow/visitor parking. We kindly ask that you use the designated parking spaces for your respective Suite or excess parking spaces. Parking on the grass is NOT permitted. Any guest whose vehicle(s) is parked on grass or positioned to “squeeze” in additional vehicle(s) will be politely asked to relocate their extra vehicle to another location. We have taken considerable measures to ensure adequate parking room to accommodate ample room for loading and unloading during arrival and departure. Crowding extra vehicles within designated parking spaces causes disruptions to the “Quiet Enjoyment” of neighboring patrons during their allotted stay. Our goal is to provide easy access in/out of our Suites for all guests. Should you require special parking arrangements for items such as trailers or elongated vehicles, please contact our Main Office at (910) 339 0022 and will be make all reasonable efforts to accommodate your parking requirements.
⚠️ PARKING AT OWN RISK: Parking for registered guest(s) is free. All vehicles are parked at the risk of the owner. Pineland Express shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the hotel property. If a vehicle is left in the hotel parking lot after the guest has departed without the written consent of the hotel, the hotel reserves the right to have the vehicle towed at the owner’s expense. No vehicle repairs on hotel premises.
🛠 DAMAGE TO ROOM: Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, art work, etc. will be charged at 120% of full and new replacement value plus any shipping and handling charges. Any damage to hotel property, whether accidental or willful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In extreme cases, criminal charges will be pursued.
🛠 DAMAGE AND/OR THEFT OF HOTEL PROPERTY: You are liable for any damage however caused (whether by the deliberate, negligent, or reckless act) to the room (s), hotel’s premises or property caused by you or any person in your party whether or not staying at the hotel during your stay. Pineland Express reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit /debit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by All Seasons Inn & Suites as a result of the aforesaid. Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to contracting a specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
🛠 DAMAGE DISCOVERED AFTER CHECK-OUT: Guest Rooms found with waste strewn around, in complete disorder, and/or “trashed” will be subject to maintenance deep cleaning fee, administration fee and/or third party fees.
🛏 DAMAGE TO MATTRESSES AND BEDDING: Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.
🛎 DAMAGE OR TAMPERING WITH FIRE DETECTION SYSTEMS/FIRE-FIGHTING EQUIPMENT: Pineland Express reserves the right to take action against any guest or visitor found to have tampered or interfered with any detection equipment throughout the hotel, including detector heads in public areas, guest rooms, and fire extinguishers. Guests or visitors found to have tampered with any fire detection or fire-fighting equipment will be charged with any costs incurred by the hotel due to their actions and will be evicted from the hotel. Depending on the severity of the guest actions, law enforcement may become involved at the hotel’s discretion. Should the fact that fire-fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.
🛎 CHANGES OR MODIFICATION TO THE HOTEL POLICY/HOUSE RULES: Pineland Express reserves the right to amend, modify, change, cancel, vary or add to these Hotel Policies/House Rules or the arrangements and content featured on our Hotel website at any time without prior notice. Please check our website regularly for updates to Hotel Policy/House Rules. Any modification to these Hotel Policy/House Rules that occurs before your departure is considered a part of your reservations agreement with us. A copy of these Hotel Policy/House Rules is located on our website, in the Guest Room Binder, and available from Main Office staff upon request.